Shipping & Payment
Ordering, Payment, Shipping and Returns
Article 1. Ordering process
Placing an order at LCPackagingshop.co.uk is easy and fast. Search for the desired products and select the desired quantity and delivery time. Enter your name and delivery address or, if you are already registered and have an account, log in and skip this step. Finally, select the payment method and confirm the order.
Article 2. Payment process
For concluding and processing payments in LCPackagingshop.co.uk we use the Shopify Payments platform by Shopify Inc. Shopify offers an extensive range of payment methods, including VISA and MasterCard.
Article 3. Delivery
Our standard service is to despatch orders received by 2pm Monday – Friday the same day for delivery on the next business day (i.e. excluding Saturday, Sunday and Public/Bank holidays). Deliveries to the Scottish Highlands and islands, Northern Ireland, IOM and IOW are despatched on a 2 - 4 day service.
Orders placed after 2pm will be despatched on the following business day. Orders for filled hessian (jute) sandbags product codes 167123 and 166884 will be despatched as detailed on the product page.
A signature will be required by the delivery company.
Special arrangements will apply over the Christmas and New Year period; these will be advised at the time of ordering.
Article 4. Change of Delivery Address
If you have placed an order then it is not possible to change the delivery address
If you have made an error and realise before you click 'make payment' you can click the 'back' button to amend your details.
Article 5. Shipping costs
On line prices include delivery to mainland England, Wales and Scotland excluding the highlands and islands. For deliveries to the Scottish Highlands and islands, Northern Ireland, Isle of Man and all other offshore islands please contact us on 0800 612 9637 before placing your order.
Article 6. Return policy
All goods are inspected prior to despatch however in the unlikely event of goods arriving in a damaged/faulty condition please contact us at firstname.lastname@example.org or on freephone 0800 612 9637.
If you wish to return goods for refund, this is possible within 14 days of receipt of the goods, provided that the goods are unused and in impeccable state. Please contact us at email@example.com or on freephone 0800 612 9637. You may also contact us by email or phone using the following details:
LC Packaging UK Ltd
Old Wharf Road
Tel: 01476 565501
When contacting us please provide the following information:
- Order number
- Product code
- Description and quantity of the goods ordered (this information is included on the invoice sent by email at the time the goods were ordered)
- Your name and address
- Your signature (only required if contacting us by post or fax).
Unless the goods are faulty or not as described on our invoice, you will be required to pay the direct cost of returning them to us. If you decide to return the entire order, we will reimburse you all payments received including the cost of delivery.
We may make a deduction from the reimbursement for the loss in value of any goods supplied if the loss is the result of any unnecessary handling by you. We will make the reimbursement without undue delay and not later than 14 days after the day we received the goods back from you. (If earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.